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[ Top Section ] [ Terms & Conditions ] [ Search ] [ View Basket ] [ Checkout ]   Buy Online from our SECURE SHOP. All prices include 1st class P&P within the UK. For Postage overseas please contact us on 01458 250875. About Us Brown & Forrest aim to provide first class quality and service. If you have any suggestions or comments please e-mail us at: info@smokedeel.co.uk or contact us by phone on 01458 250875. Making A Purchase Making a purchase could not be easier. Just browse our shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payments. If you are shopping outside the UK, place your order and your credit card company will convert the transaction into your own currency. We accept Visa, Mastercard, Switch and Solo. You may send your credit card information via phone, fax, post or over the Internet. Shipping And Handling All orders are despatched by first class post within the UK or by airmail for those resident abroad. Delivery Schedule Your order is processed immediately upon receipt, unless specified otherwise. International orders are generally received in 5 - 7 days. No postings are made on a Friday to avoid perishable items being held up in the postal system over a weekend. Back Orders If your item is not in stock you will be contacted by e-mail or phone to advise you and to give you option of cancelling the order. Tax Charges All other orders are VAT free. Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee We guarantee your satisfaction. If any of our products does not meet with your satisfaction we will either refund or replace that item. Your statutory rights are not affected. Complaint Handling Procedure If you believe an item you have purchased from ourselves is defective or has been damaged in transit, please notify us immediately so we can advise on the best course of action. All complaints will be dealt with promptly and confidentially. You may telephone on 01458 250875, fax on 01458 253475, or e-mail us at brownforrest@btinternet.com or use the web site e-mail link (info@smokedeel.co.uk) Reaching Us If you need to reach us, please email us on brownforrest@btinternet.com. Alternatively, you can call on 01458 250875 (International +44) or fax us on 01458 253475 or write to us at: Brown & Forrest, Bowdens Farm, Hambridge, Somerset TA10 0BP. Privacy Policy Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Should you wish to contact us please use the link on the home page - info@smokedeel.co.uk, or e-mail us at: brownforrest@btinternet.com. Brown & Forrest do not disclose any buyers information to any third party. Only the buyers address given at the time of ordering is collected and added to our list for future mailings. This is recorded by us and is collected lawfully and in accordance with the Data Protection Act 1998. If you do not wish to receive this information please use the link button on the home page (info@smokedeel.co.uk) with the subject as UNSUBSCRIBE and your address in the text box. Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Remittance Terms All orders must be accompanied by payment. Powered by Actinic Ecommerce Software Shopping Cart Solutions

For further information or querries - just email
info@smokedeel.co.uk

Brown and Forrest
FREEPOST
BS 6843
Langport
Somerset TA10 0BP

Tel: 01458 250875