|About Us This web site is owned and operated by Brown and Forrest who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us at firstname.lastname@example.org or by telephone on 01458 250875.|
Our Contact details:
Brown and Forrest
Bowdens Farm Hambridge SomersetTA10 0BP England
Phone: 01458 250875
My VAT Registration Number 885720392
|Making A Purchase Making a purchase could not be easier. Just browse our shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View Cart or Checkout" and you will be asked for a few details that we need to be able to satisfy the order.|
We accept credit card and debit card payments. If you are shopping outside the UK, place your order and your credit card company will convert the transaction into your own currency.
We accept Visa, Mastercard, Maestro and Solo. You may send your credit card or debit card information via phone, post or over the Internet (not amex)
|Shipping And Handling All orders to Mainland United Kingdom will be delivered using an overnight carrier, and will be dispatched within 2/3 days of recieving your order, stock permiting. Delivery is £5.00 up to 400 grams and £8.95 for orders over 400 grams. Highlands, Islands and Overseas are not included, please contact the office for individual prices. Delivery to Isle of Man, Isle of White, Jersey & Guernsey will be dispatched using 1st Class Royal Mail (delivery 1-2 days)|
WE DISPATCH ORDERS MONDAY - THURSDAY FOR NEXT DAY DELIVERY TUESDAY - FRIDAY
NO ORDERS ARE DELIVERED ON MONDAY OR THE WEEKEND
|Delivery Schedule Your order is processed immediately upon receipt unless specified otherwise. International orders are generally recieved in 5-7 days. Orders (Mainland UK) are dispatched Monday to Thursday, for next day delivery.|
ORDERS RECIEVED AFTER MIDDAY MAY NOT BE DISPATCHED UNTIL THE FOLLOWING DAY
Deliveries to Isle of White, Isle of Man, Jersey & Guernsey are dispatched by 1st Class Royal mail (delivery 1-2 days).
|Back Orders If your item is not in stock you will be contacted by e-mail or telephone to advise and to give you the option of cancelling the order.|
|Tax Charges All orders are VAT inclusive.|
|Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. We are fully PCI complient and no credit card details are stored in any format.|
|Guarantee We guarantee your satisfaction. If any of our products does not meet with your satisfaction we will either refund or replace that item. Your statutory rights are not affected.|
Complaint Handling Procedure
If you believe an item you have purchased from ourselves is defective or has been damaged in transit, please notify us immediately so we can advise on the best course of action. All complaints will be dealt with promptly and confidentially. You may telephone on 01458 250875, fax on 01458 253475, or e-mail us using the web site e-mail email@example.com.
|Reaching Us If you need to reach us, please email us on firstname.lastname@example.org. Alternatively, you can call on 01458 250875 (International +44) or write to us at: Brown & Forrest, Bowdens Farm, Hambridge, Somerset TA10 0BP.|
Brown & Forrest do not disclose any buyers information to any third party. Only the buyers address given at the time of ordering is collected and added to our list for future mailings. This is recorded by us and is collected lawfully and in accordance with the Data Protection Act 1998. If you do not wish to receive this information please use the link button on the home page (email@example.com) with the subject as UNSUBSCRIBE and your address in the text box.
|Remittance Terms All orders must be accompanied by payment|